Office Organisation and Management: B.Com. EXAMINATION June 2011 Vardhaman Mahaveer Open University Question Paper

Vardhaman Mahaveer Open University
AOM-01
B.Com. EXAMINATION, June, 2011
OFFICE ORGANISATION AND
MANAGEMENT
Paper-AOM-01
(Office Organisation and Management)
Time allowed : Three hours
Maximum marks : 35

Part-A

Attempt all the three questions fromPart-A. Each question contains an internal choice. Each question carries 7 marks. The answer of each question should not exceed 500 words.

1. Examine the major processes of Office Management. 7

Or

What factors would you take into account while laying out an office ? 7

2. What do you mean by incoming and outgoing mail ? How this task can be managed effectively ? 3½+3½

Or

Write a note on need and significance of external communication. 7

3. What are the objects of introducing office machines ? Point out the advantages of introducing office machine. 7

Or

Can all office operations be standardised ? What principles should guide the office administrator in the task of setting standards ? 4+3

Part-B

Attempt any four questions from Part-B. Each question carries 3½ marks. The answer of each question should not exceed 150 words.

4. Explain scope of office management. 3½

5. What do you mean by office procedures ? 3½

6. Discuss the equipments which facilitate internal communication in an office. 3½

7. What do you mean by punched card machine ? What is its utility ? 3½

8. What do you understand by editing of data ? 3½

9. "Forms are basic tools of all office work." Discuss this statement. 3½

10. Write about significance of good personnel relations in an office. 3½

Share This