Tamil Nadu Open University-Human Resource Development 2011 Question Paper:
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M.B.A. Degree Examination, August 2011.
Human Resource Development
Time : 3 hours Maximum marks : 75
PART A — (3 * 5 = 15 marks)
Answer any THREE questions.
All questions carry equal marks.
1. What is role analysis?
2. Write short notes on behaviourally anchored rating scales.
3. What is vestibule training?
4. Why management development techniques are important?
5. Write the values and characteristics of TQM organization?
PART B — (4 * 15 = 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
6. Why has human resource development assume greater importance in present time?
7. Discuss the essentials of a good performance appraisal under development oriented system.
8. Explain the process of employee counselling. What measures should be taken to ensure effectiveness
of employee counselling?
9. How training needs are determined? Explain various methods available to assess training needs
and their merits and demerits.
10. Write an essay on transaction analysis. How does it assist management development.
11. Critically Comment on the evolution of ISO 9000 quality standards and TQM practices.
12. Elaborate the key activity areas of TQM in HR practices.
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