AU GE2022 Total Quality Management BE Civil 2015 Question Paper

Question Paper University : Anna University.
Question Paper Course : BE.
Question Paper Branch : Civil Engineering.
Subject Code for Question Paper : GE 2022.
Subject for Question Paper : Total Quality Management.
Semester for Question Paper : 6th.
Question Paper Regulation : 2008/2010.
Year of Exam for Question Paper: April/May 2015.
Pages in Question Paper : 02.
Question Paper Version : Type Version.

B.E./B.Tech Degree Examination, April/May 2015.

Sixth Semester

Civil Engineering

GE 2022- Total Quality Management

Regulation 2008/2010

Time : Three Hours

Maximum : 100 Marks

Answer ALL Questions

Part A
1. Define ‘Quality ‘ and ‘Total Quality Management’.
2. What are the barriers to implement TQM?
3. What do you understand by “Supplier rating”?
4. List the benefits of team work.
5. Mention any four traditional tools of Quality.
6. What are the reasons for bench-marking?
7. Define “Taguchi’s Quality Loss Function”(TQLF).
8. Indicate the different parameters used for quality performance measurement.
9. List the various clauses of ISO 9000-2000 standard.
10. Compare QS 9000 with TS 16949 quality system.

Part B
11. (a). Describe Deming’s philosophy for quality improvement. (16)
 OR
(b). Elaborate on TQM frame work and importance of each element. (16)

12. ( a). Discuss the importance of “employ involvement” and “motivation” for enhancing quality. (16)
 OR
(b). Explain the issues related to customer’s complaints and retention. (16)

13. (a). Prepare a FMEA work sheet for an induction motor’s shaft failure or a failure of your choice. (16)
 OR
(b). Develop procedure for implementation of SIX sigma in a manufacturing organisation. (16)

14. ( a ). Draw the house of quality for a product of your choice and describe the QFD methodology. (16)
 OR
(b). Explain the pillars of TPM and its benefits. (16)

15. (a). (1). What are the need for documentation in Quality Management system? (4)
 (2). Write a brief note on Quality Auditing in QMS. (4)
 (3). Discuss the various elements of QMS. (8)
 OR
(b). Explain an features of ISO 14000 and procedure to obtain ISO 14000 certification. (16)

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