2011 Question Paper,103 : HOUSEKEEPING OPERATIONS—I,University Of Pune Question Paper,B.H.M.C.T. (First Semester)

University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2011
103 : HOUSEKEEPING OPERATIONS—I
(2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any four questions.
(ii) All questions carry equal marks.
(iii) Draw suitable diagram wherever required.
1. (a) Explain the following terms (any five) : [5]
(1) Duplex
(2) U.R.
(3) Dust-sheet
(4) Yard Broom
(5) Skipper
(6) Duvet.
(b) What are the various functions of Housekeeping Department ? [5]
2. (a) Draw the layout of Housekeeping Department with its
sections. [5]
(b) Explain how Housekeeping co-ordinates with the following
departments : [5]
(1) Food and Beverage
(2) Front office.
3. (a) List down the attributes of the housekeeping staff. [5]
(b) Explain key control procedures. [5]
4. (a) Write the duties and responsibilities of a floor supervisor. [5]
(b) Mention amenities and facilities in a standard Five Star Guest
Room. [5]
5. (a) Classify cleaning equipments. Give suitable example of
each. [5]
(b) Explain any five types of rooms. [5]
6. (a) What are the factors to be kept in mind while selecting
cleaning agents ? [5]
(b) Differentiate between Job description and Job specification. [5]

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