2012 Question Paper,B.H.M.C.T. (First Semester),University Of Pune Question Paper,104 : FRONT OFFICE OPERATIONS—I

University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2012
104 : FRONT OFFICE OPERATIONS—I
(2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any four questions out of six.
(ii) All questions carry equal marks.
1. (a) Explain the following terms (any five) : [5]
(i) Corporate rate
(ii) American Plan
(iii) Cabana
(iv) Motel
(v) SPATT
(vi) CRS.
(b) Draw the organization chart of front office department of
large hotel. [5]
2. (a) List down five duties and responsibilities of front office
cashier. [5]
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(b) Classify hotels based on : [3]
(i) Length of stay
(ii) Ownership.
(c) Explain the coordination of front office with the following
departments : [2]
(i) Housekeeping
(ii) F and B Service.
3. Write short notes on the following (any four) : [10]
(1) Types of meal plan
(2) Blacklist
(3) Modes and sources of reservation
(4) Paging and Luggage handling
(5) Key control procedure at Front office.
4. (a) Differentiate between : [6]
(i) Rack rate and Crib rate
(ii) Resort and Suburban hotel
(iii) Conventional chart and Density chart.
(b) Explain the various stages in guest cycle. [4]
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5. (a) Explain the rules of the house for staff. [4]
(b) Explain the procedure for the following with suitable
format : [6]
(i) Cancellation of reservation
(ii) Message handling.
6. (a) Explain the mail handling procedure at front office with
flow chart. [5]
(b) Explain the following types of reservation : [5]
(i) Instant reservation
(ii) Confirmed reservation.

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