University Of Pune Question Paper
B.H.M.C.T. (Semester – I) Examination, 2014
103 : HOUSEKEEPING OPERATIONS – I
(2008 Pattern)
Time : 2 Hours Max. Marks : 40
Instructions : 1) Attempt any four questions.
2) All questions carry equal marks.
1. Explain the following terms (any ten) : 10
1) O.O.O.
2) Pent house
3) Maids trolley
4) Dust sheet
5) W.C.
6) E.P.N.S.
7) Amenity
8) Back of the house
9) Mop
10) Polish
11) Public area
12) Control desk.
2. A) How does the housekeeping coordinates with the following : 5
i) F and B
ii) Purchase
B) Draw the layout of housekeeping department in a 5-star hotel and also explain any two
sections of it. 5
3. A) Write a short note on the following : 5
i) Job description
ii) Job specification
B) Explain any 5 types of guest rooms. 5
4. A) What are the attributes required in housekeeping staff ? 5
B) Explain the types of keys used in hotels. 5
Seat
No.
P.T.O.
[4676] – 103 -2-
5. A) Draw the classification chart of cleaning equipments with one example of each. 5
B) Write down the selection criteria for cleaning agents. 5
6. a) Name cleaning agents used for the following surfaces : 5
1) Silver
2) Painted wall
3) Wooden
4) Laminated
5) Glass
b) Draw the organization chart of housekeeping department for a small hotel. 5
——————
B.H.M.C.T. (Semester – I) Examination, 2014
103 : HOUSEKEEPING OPERATIONS – I
(2008 Pattern)
Time : 2 Hours Max. Marks : 40
Instructions : 1) Attempt any four questions.
2) All questions carry equal marks.
1. Explain the following terms (any ten) : 10
1) O.O.O.
2) Pent house
3) Maids trolley
4) Dust sheet
5) W.C.
6) E.P.N.S.
7) Amenity
8) Back of the house
9) Mop
10) Polish
11) Public area
12) Control desk.
2. A) How does the housekeeping coordinates with the following : 5
i) F and B
ii) Purchase
B) Draw the layout of housekeeping department in a 5-star hotel and also explain any two
sections of it. 5
3. A) Write a short note on the following : 5
i) Job description
ii) Job specification
B) Explain any 5 types of guest rooms. 5
4. A) What are the attributes required in housekeeping staff ? 5
B) Explain the types of keys used in hotels. 5
Seat
No.
P.T.O.
[4676] – 103 -2-
5. A) Draw the classification chart of cleaning equipments with one example of each. 5
B) Write down the selection criteria for cleaning agents. 5
6. a) Name cleaning agents used for the following surfaces : 5
1) Silver
2) Painted wall
3) Wooden
4) Laminated
5) Glass
b) Draw the organization chart of housekeeping department for a small hotel. 5
——————
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