University Of Pune Question Paper
B.H.M.C.T. (Second Semester) EXAMINATION, 2012
204 : FRONT OFFICE OPERATIONS—II
(2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) All questions carry equal marks.
(ii) Answer any four questions out of six.
(iii) Assume suitable data wherever necessary.
1. (a) Explain the following terms (any five) : [5]
(1) Interconnecting room
(2) Business hotel
(3) Scanty Baggage
(4) Walk-in
(5) GHC
(6) Overbooking
(7) Concierge.
(b) What special arrangements would you make for a group
arrival ? [5]
2. (a) Describe the various methods by which a guest can settle his
payment. [6]
(b) Explain the safe deposit procedure followed in a hotel. [4]
3. (a) Explain the procedure to be followed while rooming a
guest. [5]
(b) State the procedure by which credit cards are handled. [5]
4. (a) Draw the following formats (any two) : [5]
(i) Arrival Notification
(ii) Meal coupons
(iii) Room change slip.
(b) Criteria for taking advnace for a walk-in-guest. [3]
(c) Explain any two types of Visa. [2]
5. Write short notes on (any four) : [10]
(1) Types of Registration
(2) Express Check-out
(3) Role of a Travel Agent
(4) ‘C’ Form
(5) Tasks performed at the Bell Desk.
6. How will you handle the following situations (any two) : [10]
(1) Death of guest in hotel room
(2) Theft in the guest room by the hotel employee
(3) A blacklisted guest requesting for a room.
B.H.M.C.T. (Second Semester) EXAMINATION, 2012
204 : FRONT OFFICE OPERATIONS—II
(2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) All questions carry equal marks.
(ii) Answer any four questions out of six.
(iii) Assume suitable data wherever necessary.
1. (a) Explain the following terms (any five) : [5]
(1) Interconnecting room
(2) Business hotel
(3) Scanty Baggage
(4) Walk-in
(5) GHC
(6) Overbooking
(7) Concierge.
(b) What special arrangements would you make for a group
arrival ? [5]
2. (a) Describe the various methods by which a guest can settle his
payment. [6]
(b) Explain the safe deposit procedure followed in a hotel. [4]
3. (a) Explain the procedure to be followed while rooming a
guest. [5]
(b) State the procedure by which credit cards are handled. [5]
4. (a) Draw the following formats (any two) : [5]
(i) Arrival Notification
(ii) Meal coupons
(iii) Room change slip.
(b) Criteria for taking advnace for a walk-in-guest. [3]
(c) Explain any two types of Visa. [2]
5. Write short notes on (any four) : [10]
(1) Types of Registration
(2) Express Check-out
(3) Role of a Travel Agent
(4) ‘C’ Form
(5) Tasks performed at the Bell Desk.
6. How will you handle the following situations (any two) : [10]
(1) Death of guest in hotel room
(2) Theft in the guest room by the hotel employee
(3) A blacklisted guest requesting for a room.
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