University Of Pune Question Paper
B.H.M.C.T. (Fourth Semester) EXAMINATION, 2012
403 : ACCOMMODATION OPERATIONS-II
(2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :—Solve any two questions from each Section.
SECTION I
1. Write short notes on (any four) : [10]
(1) Objectives of interior designing.
(2) Pre-decoration procedure
(3) Re-order level with an example.
(4) Tertiary colours
(5) Snag list.
2. (a) State and explain the various elements of design. [5]
(b) Explain the purchasing procedure for guest supplies. [5]
3. (a) Explain the different types of budgets with examples. [5]
(b) Explain the procedure involved in typical refurbishing and
renovation programme. [5]
SECTION II
1. Write short notes on (any four) : [10]
(a) Repeat guests
(b) Role of night auditor
(c) Rule of thumb
(d) 3 day forecast
(e) Overbooking.
2. (a) List down the steps involved in the Night Audit process. [5]
(b) How will you deal with a situation ? A guaranteed reservation
guest wants a standard room promised by the receptionist which
is not available on that particular day, but other higher
categories are available. (Note : Without walking the guest). [5]
3. (a) What are the various techniques used by the Front Office
Personnel to maximise occupancy ? [5]
(b) Define forecasting. State the importance of forecasting in the
hotel. [5]
B.H.M.C.T. (Fourth Semester) EXAMINATION, 2012
403 : ACCOMMODATION OPERATIONS-II
(2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :—Solve any two questions from each Section.
SECTION I
1. Write short notes on (any four) : [10]
(1) Objectives of interior designing.
(2) Pre-decoration procedure
(3) Re-order level with an example.
(4) Tertiary colours
(5) Snag list.
2. (a) State and explain the various elements of design. [5]
(b) Explain the purchasing procedure for guest supplies. [5]
3. (a) Explain the different types of budgets with examples. [5]
(b) Explain the procedure involved in typical refurbishing and
renovation programme. [5]
SECTION II
1. Write short notes on (any four) : [10]
(a) Repeat guests
(b) Role of night auditor
(c) Rule of thumb
(d) 3 day forecast
(e) Overbooking.
2. (a) List down the steps involved in the Night Audit process. [5]
(b) How will you deal with a situation ? A guaranteed reservation
guest wants a standard room promised by the receptionist which
is not available on that particular day, but other higher
categories are available. (Note : Without walking the guest). [5]
3. (a) What are the various techniques used by the Front Office
Personnel to maximise occupancy ? [5]
(b) Define forecasting. State the importance of forecasting in the
hotel. [5]
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