B. Sc. (Hospitality Studies) (Semester - III),University Of Pune Question Paper,ACCOMMODATION SERVICES,2012 Question Paper

University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - III) Examination - 2012
ACCOMMODATION SERVICES
(New 2008 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Solve any two questions from each section.
(2) All questions carry equal marks.
(3) Assume suitable data wherever necessary.
SECTION - I
Q.1) (A) Explain the following terms : (Any Five) [05]
(1) Outsourcing
(2) Dry Rot
(3) Weft
(4) Kenzan
(5) Marking
(6) Stain
(7) Par
(B) Explain the characteristics of Wool Fibres. [02]
(C) Explain the importance of the Security Department in the Hotel. [03]
Q.2) (A) Write short notes : (Any Four) [10]
(a) Advantages of Contract Cleaning
(b) Cause, Area of Damage and Control of House Flies
(c) Safety of Hotel Property
(d) Types of Flower Arrangements
(e) Discard Management
Q.3) (A) Draw and explain the Layout of a Linen Room. [05]
(B) Explain two principles of Flower Arrangements. [02]
(C) Give the sizes of the following Linen : [03]
(a) Serviette
(b) Single Bed Sheet
(c) Pool Towel
SECTION - II
Q.1) (A) Explain the following terms : (Any Five) [05]
(1) City Folio
(2) VPO
(3) Overbooking
(4) Charge Privileges
(5) Goplan
(6) Efficiency Room
(7) Floatel
(B) Explain the personality traits required by a GRE. [03]
(C) Write a note on Cash Sheet. [02]
Q.2) (A) Draw and explain the following Reports : [06]
(a) Discrepancy Report
(b) GHC
(B) Explain the procedure for handling Guest Complaints. [04]
[4283]-303 2 Contd.
Q.3) (A) Explain various Record-keeping Systems in Hotels. [05]
(B) Give the formulae for the following : [05]
(a) ARR
(b) Room Occupancy Percentage
(c) House Count
(d) Rev Par
(e) Single Occupancy Percentage

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