University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - II) Examination - 2012
ROOMS DIVISION SERVICES
(New 2008 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Solve any two questions from each section.
(2) Assume suitable data wherever necessary.
SECTION - I
Q.1) (A) List out the procedures to be followed during the daily cleaning
of an occupied room. [06]
(B) What are Computerized Keys ? Explain in detail. [04]
Q.2) (A) Explain the Procedure of Daily Cleaning carried out in the Lobby
of a Five Star Hotel. [05]
(B) Define ‘Control Desk’. What are the various functions that are
carried out by it. [05]
Q.3) (A) What is a Checklist ? State its importance in House-keeping
Inspection. [04]
(B) Define ‘Evening Service’. When is it carried out and state its
procedure. [06]
SECTION - II
Q.1) (A) Explain the procedure of checking in of a Foreigner. What are
the different formats to be used ? [06]
(B) What is the procedure of Rooming a Guest ? When is it carried
out ? [04]
Q.2) (A) State the criteria for taking advance payment from guests. [03]
(B) Define Guaranteed Reservations and state their advantages. [03]
(C) What are the Pre-arrival procedures to be carried out for groups
by the Front Office Department ? [04]
Q.3) (A) Describe in detail the check out procedure that is carried out
at the Front Desk. [05]
(B) Define ‘Density Chart’ and write down its advantages and
disadvantages.
B. Sc. (Hospitality Studies) (Semester - II) Examination - 2012
ROOMS DIVISION SERVICES
(New 2008 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Solve any two questions from each section.
(2) Assume suitable data wherever necessary.
SECTION - I
Q.1) (A) List out the procedures to be followed during the daily cleaning
of an occupied room. [06]
(B) What are Computerized Keys ? Explain in detail. [04]
Q.2) (A) Explain the Procedure of Daily Cleaning carried out in the Lobby
of a Five Star Hotel. [05]
(B) Define ‘Control Desk’. What are the various functions that are
carried out by it. [05]
Q.3) (A) What is a Checklist ? State its importance in House-keeping
Inspection. [04]
(B) Define ‘Evening Service’. When is it carried out and state its
procedure. [06]
SECTION - II
Q.1) (A) Explain the procedure of checking in of a Foreigner. What are
the different formats to be used ? [06]
(B) What is the procedure of Rooming a Guest ? When is it carried
out ? [04]
Q.2) (A) State the criteria for taking advance payment from guests. [03]
(B) Define Guaranteed Reservations and state their advantages. [03]
(C) What are the Pre-arrival procedures to be carried out for groups
by the Front Office Department ? [04]
Q.3) (A) Describe in detail the check out procedure that is carried out
at the Front Desk. [05]
(B) Define ‘Density Chart’ and write down its advantages and
disadvantages.
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