University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2011
106 : COMMUNICATION FUNDAMENTALS-I
(OLD AND NEW PATTERN)
Time : Three Hours Maximum Marks : 70
N.B. :— (i) Question Nos. 1 and 5 are compulsory. Attempt any two
questions out of the remaining three from each Section.
(ii) Figures to the right indicate full marks.
(iii) Assume suitable data wherever applicable.
SECTION A
1. (a) Write an application for the post of a housekeeping supervisor
in a 5-star hotel. Also draft your curriculum vitae. Assume
necessary data. [10]
(b) Explain the advantages and disadvantages of written
communication. [5]
2. Hotel Sitara has its annual staff party in the month of June. The
President of the cultural committee would like to know who all
would like to participate and the kind of activities that the
staff know. Draft a circular, asking for relevant details from the
staff. [10]
3. A regular guest at The Rooftop restaurant had a smaller portion
of reshmi kebab served to him. He has complained about the same.
Draft a letter of apology to him as the restaurant manager. [10]
4. Place an order for the cleaning agents required for public areas
guest rooms. The hotel has 250 rooms; 10 banquet areas, 3 food
and beverage outlets. You as an executive housekeeper are placing
the order with the regular supplier. [10]
SECTION B
5. (a) Enumerate the process of communication with the help of a
diagram. [10]
(b) List down the various barriers in communication with a brief
explanation. [5]
6. A drunken guest has created damage to the hotel property in the
bar. As the bar manager write a detailed report to the F & B
Manager; in the schematic format. [10]
7. (a) Explain at least 5 points that speaker must consider while
preparing for a speech [5]
(b) What “do’s and don’ts” will you follow during a telephonic
conversation with a hotel guest ? [5]
8. The utility boy is not lighting the tandoors in time for the operations.
As the CDP of the Indian section, draft a memo to him. [10]
B.H.M.C.T. (First Semester) EXAMINATION, 2011
106 : COMMUNICATION FUNDAMENTALS-I
(OLD AND NEW PATTERN)
Time : Three Hours Maximum Marks : 70
N.B. :— (i) Question Nos. 1 and 5 are compulsory. Attempt any two
questions out of the remaining three from each Section.
(ii) Figures to the right indicate full marks.
(iii) Assume suitable data wherever applicable.
SECTION A
1. (a) Write an application for the post of a housekeeping supervisor
in a 5-star hotel. Also draft your curriculum vitae. Assume
necessary data. [10]
(b) Explain the advantages and disadvantages of written
communication. [5]
2. Hotel Sitara has its annual staff party in the month of June. The
President of the cultural committee would like to know who all
would like to participate and the kind of activities that the
staff know. Draft a circular, asking for relevant details from the
staff. [10]
3. A regular guest at The Rooftop restaurant had a smaller portion
of reshmi kebab served to him. He has complained about the same.
Draft a letter of apology to him as the restaurant manager. [10]
4. Place an order for the cleaning agents required for public areas
guest rooms. The hotel has 250 rooms; 10 banquet areas, 3 food
and beverage outlets. You as an executive housekeeper are placing
the order with the regular supplier. [10]
SECTION B
5. (a) Enumerate the process of communication with the help of a
diagram. [10]
(b) List down the various barriers in communication with a brief
explanation. [5]
6. A drunken guest has created damage to the hotel property in the
bar. As the bar manager write a detailed report to the F & B
Manager; in the schematic format. [10]
7. (a) Explain at least 5 points that speaker must consider while
preparing for a speech [5]
(b) What “do’s and don’ts” will you follow during a telephonic
conversation with a hotel guest ? [5]
8. The utility boy is not lighting the tandoors in time for the operations.
As the CDP of the Indian section, draft a memo to him. [10]
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