B.H.M.C.T. (Second Semester),University Of Pune Question Paper,2012 Question Paper,203 : HOUSEKEEPING OPERATIONS—II

University Of Pune Question Paper
B.H.M.C.T. (Second Semester) EXAMINATION, 2012
203 : HOUSEKEEPING OPERATIONS—II
(2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Solve any four questions out of six.
(ii) Assume suitable data wherever required.
(iii) All questions carry equal marks.
1. (a) Explain the following terms (any five) : [5]
(i) Spring cleaning
(ii) Lanai
(iii) Mending
(iv) Inventory
(v) Discard
(vi) Selvedge.
(vii) Check list.
(b) Explain the work routine of a floor supervisor of a
5 star hotel. [5]
2. (a) Explain the lost and found procedures followed in a hotel for
guest valuables with the help of a format. [6]
(b) Explain 4 records maintained at Control Desk. [4]
3. Write short notes on (any four) : [10]
(i) Importance of supervision
(ii) Turndown service
(iii) Periodic cleaning
(iv) Daily cleaning of vacant rooms
(v) Importance of stock taking.
4. (a) With the help of a layout explain 4 functions performed in
linen room. [6]
(b) Explain the cleaning procedures for swimming pool. [4]
5. (a) Explain the selection criteria for Bath Linen. [6]
(b) Explain the procedure for Discard management. [4]
6. (a) Calculate the linen required for a 200 guest room hotel of
a resort category (Assume data wherever necessary). Rooms
are : 40 singles, 8 siutes, 150 double rooms. [6]
(b) Explain spring cleaning procedure for public area (Lobby). [4]

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