BUSINESS PROCESS OUTSOURCING,M. C. M. (Semester - IV),2012 Question Paper,University Of Pune Question Paper

University Of Pune Question Paper
M. C. M. (Semester - IV) Examination - 2012
BUSINESS PROCESS OUTSOURCING
(Old 2005 Pattern)
Time : 3 Hours] [Max. Marks : 70
Instructions :
(1) Question No. 9 is compulsory.
(2) Solve any six from the remaining.
(3) All questions carry equal marks.
Q.1) What are the Models in BPO ? Explain any one model in detail.
Q.2) Training in the BPO Industry is one of the key areas of Concentration.
Comment.
Q.3) Why India is chosen as the major Hub BPO Sector ? Explain.
Q.4) What is BPO ? Explain current trends in BPO.
Q.5) What is BPO ? List its Opportunities.
Q.6) Explain 3 layer of BPO.
Q.7) What is the need for Outsourcing ? Explain pros and cons.
Q.8) What are the challenges faced by BPO in India ?
Q.9) Write short notes : (Any Two)
(a) Problems faced by Employees in BPO
(b) Adoption of Strategies of BPO in Indian Companies
(c) Opportunities in various sectors for BPO Service Provides

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