University Of Pune Question Paper
M.B.S. (Semester – I) Examination, 2014
CNO 104(OPE) : Operations Management (OPE) Specialization – II
TOTAL QUALITY MANAGEMENT
(2013 Pattern)
Time : 2 Hours Max. Marks : 50
Instructions : 1) All questions are compulsory.
2) Each question has an internal option.
3) Each question carries 10 marks.
4) Figures to the right indicate marks for that question/subquestion.
5) Your answers should be specific and to the point.
6) Support your answers with suitable live example.
7) Draw neat diagrams and illustrations supportive to your answer.
1. A) Explain Juran Quality Trilogy. How it is relevant to today’s process quality ? 10
OR
B) Explain various steps involved in implementing Total Quality. 10
2. A) Explain the principles of Ishikawa diagram. What technique is used to reach the root
cause of quality problem ? 10
OR
B) What is Deming’s 14 point Philosophy ? 10
3. A) What is QFD ? What are the various difficulties associated with QFD ? 10
OR
B) Explain in detail any two tools of Quality Control. 10
4. A) What are control charts ? Discuss benefits and applications of control chart. 10
OR
B) What is Sampling ? What are Sampling techniques used in controlling Quality ? 10
5. A) Describe the criterion of Malcom Baldridge National Quality Award and state its importance. 10
OR
B) Which are the various Awards given for Quality Excellence in Indian Industries ? State
the objectives of these Awards. 10
——————
M.B.S. (Semester – I) Examination, 2014
CNO 104(OPE) : Operations Management (OPE) Specialization – II
TOTAL QUALITY MANAGEMENT
(2013 Pattern)
Time : 2 Hours Max. Marks : 50
Instructions : 1) All questions are compulsory.
2) Each question has an internal option.
3) Each question carries 10 marks.
4) Figures to the right indicate marks for that question/subquestion.
5) Your answers should be specific and to the point.
6) Support your answers with suitable live example.
7) Draw neat diagrams and illustrations supportive to your answer.
1. A) Explain Juran Quality Trilogy. How it is relevant to today’s process quality ? 10
OR
B) Explain various steps involved in implementing Total Quality. 10
2. A) Explain the principles of Ishikawa diagram. What technique is used to reach the root
cause of quality problem ? 10
OR
B) What is Deming’s 14 point Philosophy ? 10
3. A) What is QFD ? What are the various difficulties associated with QFD ? 10
OR
B) Explain in detail any two tools of Quality Control. 10
4. A) What are control charts ? Discuss benefits and applications of control chart. 10
OR
B) What is Sampling ? What are Sampling techniques used in controlling Quality ? 10
5. A) Describe the criterion of Malcom Baldridge National Quality Award and state its importance. 10
OR
B) Which are the various Awards given for Quality Excellence in Indian Industries ? State
the objectives of these Awards. 10
——————
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