University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - I) Examination - 2012
COMMUNICATION FUNDAMENTALS
(New 2008 Pattern)
Time : 3 Hours] [Max. Marks : 70
Instructions :
(1) Q. Nos. 1 and 5 are compulsory.
(2) Answer any two from the remaining three in each section.
(3) Assume suitable data wherever necessary.
SECTION - I
Q.1) (A) Write a Formal Report of any Catering Event you organised to
the General Manager of your hotel. [10]
(B) What should you do to be a Good Listener ? [05]
Q.2) What Telephone Etiquettes must be followed in the Hospitality Industry ? [10]
Q.3) Write short notes : (Any Two) [5x2=10]
(a) Any three situations where Oral Communication is preferable to
written and any two situations where written communication is
preferable to Oral in Hospitality Industry.
(b) Draft a notice to all employees of your organisation to assemble
for the ‘Send Off’ party to the chef who got transferred to Delhi.
Give all essentials to be put in the notice. Assuming suitable
information.
(c) ‘Selective Attention’ and ‘Lack of Feed Back’ are two of the
Barriers in Communication. Explain these barriers using relevant
examples of Hospitality Industry.
[4283]-106 1 P.T.O.
Seat
No.
Q.4) You visited an exhibition recently where the latest kitchen equipment
were displayed. Draft a letter of enquiry of any five equipments you
require for your kitchen. [10]
SECTION - II
Q.5) (A) Apply for the post of F and B Manager with your resumé to
a five star hotel in Pune City. [10]
(B) Body Language is very important in Oral Communication. Give
any one example to justify the above statement with reference
to Hospitality Industry. [05]
Q.6) Draft a letter of complaint to your regular supplier informing him that
the quality of the fish supplied and the fruits supplied was not good.
Ask the supplier to replace them. [10]
Q.7) With the help of a flow chart, explain the ‘Communication Process’.
Giving any one example of any situation in a restaurant. [10]
Q.8) What factors must be considered for giving a good presentation. [10]
B. Sc. (Hospitality Studies) (Semester - I) Examination - 2012
COMMUNICATION FUNDAMENTALS
(New 2008 Pattern)
Time : 3 Hours] [Max. Marks : 70
Instructions :
(1) Q. Nos. 1 and 5 are compulsory.
(2) Answer any two from the remaining three in each section.
(3) Assume suitable data wherever necessary.
SECTION - I
Q.1) (A) Write a Formal Report of any Catering Event you organised to
the General Manager of your hotel. [10]
(B) What should you do to be a Good Listener ? [05]
Q.2) What Telephone Etiquettes must be followed in the Hospitality Industry ? [10]
Q.3) Write short notes : (Any Two) [5x2=10]
(a) Any three situations where Oral Communication is preferable to
written and any two situations where written communication is
preferable to Oral in Hospitality Industry.
(b) Draft a notice to all employees of your organisation to assemble
for the ‘Send Off’ party to the chef who got transferred to Delhi.
Give all essentials to be put in the notice. Assuming suitable
information.
(c) ‘Selective Attention’ and ‘Lack of Feed Back’ are two of the
Barriers in Communication. Explain these barriers using relevant
examples of Hospitality Industry.
[4283]-106 1 P.T.O.
Seat
No.
Q.4) You visited an exhibition recently where the latest kitchen equipment
were displayed. Draft a letter of enquiry of any five equipments you
require for your kitchen. [10]
SECTION - II
Q.5) (A) Apply for the post of F and B Manager with your resumé to
a five star hotel in Pune City. [10]
(B) Body Language is very important in Oral Communication. Give
any one example to justify the above statement with reference
to Hospitality Industry. [05]
Q.6) Draft a letter of complaint to your regular supplier informing him that
the quality of the fish supplied and the fruits supplied was not good.
Ask the supplier to replace them. [10]
Q.7) With the help of a flow chart, explain the ‘Communication Process’.
Giving any one example of any situation in a restaurant. [10]
Q.8) What factors must be considered for giving a good presentation. [10]
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