University Of Pune Question Paper
M.M.S./M.B.S. (Semester – I) Examination, 2012
103 D : QUALITY MANAGEMENT
(Production and Materials Specialization)
(2008 Pattern)
Time : 3 Hours Max. Marks : 70
Note : i) Answer any five questions.
ii) All questions carry equal marks.
1. Explain the concept of Quality. Discuss role and relation of Quality with price
and market share.
2. Illustrate the Malcom Balbridge National Quality Award criteria framework and
explain following criteria :
a) Leadership
b) Business results.
3. Discuss in brief any two of the following :
a) Crossby’s Absolutes of Quality Management
b) Deming’s PDCA cycle
c) Juran’s trilogy.
4. Prepare a questionnaire for customer satisfaction measurement for a hospital or
a white good manufacturing organization.
5. a) Explain the concept of process variation.
b) Describe OC curve and its application.
6. a) Discuss relative advantages and disadvantages of using acceptance sampling
and statistical process control.
b) Explain the steps involved in drawing P chart or C chart and its application.
7. Explain with examples how does use of Fishbone Diagram and Pareto chart help
in improving quality.
8. Write notes on any two of the following :
a) Cross functional teams
b) Quality function deployment
c) Internal Audit.
––––––––––––––
M.M.S./M.B.S. (Semester – I) Examination, 2012
103 D : QUALITY MANAGEMENT
(Production and Materials Specialization)
(2008 Pattern)
Time : 3 Hours Max. Marks : 70
Note : i) Answer any five questions.
ii) All questions carry equal marks.
1. Explain the concept of Quality. Discuss role and relation of Quality with price
and market share.
2. Illustrate the Malcom Balbridge National Quality Award criteria framework and
explain following criteria :
a) Leadership
b) Business results.
3. Discuss in brief any two of the following :
a) Crossby’s Absolutes of Quality Management
b) Deming’s PDCA cycle
c) Juran’s trilogy.
4. Prepare a questionnaire for customer satisfaction measurement for a hospital or
a white good manufacturing organization.
5. a) Explain the concept of process variation.
b) Describe OC curve and its application.
6. a) Discuss relative advantages and disadvantages of using acceptance sampling
and statistical process control.
b) Explain the steps involved in drawing P chart or C chart and its application.
7. Explain with examples how does use of Fishbone Diagram and Pareto chart help
in improving quality.
8. Write notes on any two of the following :
a) Cross functional teams
b) Quality function deployment
c) Internal Audit.
––––––––––––––
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