University Of Pune Question Paper
B.Sc. (HS) (Semester – VI) Examination, 2014
604 : TOTAL QUALITY MANAGEMENT
(2008 Pattern)
Time : 3 Hours Max. Marks : 70
Instructions : 1) Q. 1 is compulsory.
2) Solve any four from remaining.
1. Write short notes (any six) : 30
a) Cost of quality
b) Quality circle
c) HACCP
d) Brainstorming
e) Investors in people
f) Importance of communication in TQM
g) Waste management
h) Internal customer
i) Vision and Mission of Organization
j) Green service quality.
2. Explain the contribution of Deming and Juran in the field of Japanese Management. 10
3. What is Kaizen ? How can we use it in Hospitality industry ? 10
4. Explain the concept of Business Process Re engineering with suitable example. 10
5. Quality is free. Explain in detail. 10
6. What is PDCA cycle ? How does it helps in continuous improvement ? 10
7. List various standards of EMS : ISO 14001 : 1996. 10
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B.Sc. (HS) (Semester – VI) Examination, 2014
604 : TOTAL QUALITY MANAGEMENT
(2008 Pattern)
Time : 3 Hours Max. Marks : 70
Instructions : 1) Q. 1 is compulsory.
2) Solve any four from remaining.
1. Write short notes (any six) : 30
a) Cost of quality
b) Quality circle
c) HACCP
d) Brainstorming
e) Investors in people
f) Importance of communication in TQM
g) Waste management
h) Internal customer
i) Vision and Mission of Organization
j) Green service quality.
2. Explain the contribution of Deming and Juran in the field of Japanese Management. 10
3. What is Kaizen ? How can we use it in Hospitality industry ? 10
4. Explain the concept of Business Process Re engineering with suitable example. 10
5. Quality is free. Explain in detail. 10
6. What is PDCA cycle ? How does it helps in continuous improvement ? 10
7. List various standards of EMS : ISO 14001 : 1996. 10
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