University Of Pune Question Paper, 2012 Question Paper,303 : ACCOMMODATION OPERATIONS—I,B.H.M.C.T. (Third Semester)

University Of Pune Question Paper
B.H.M.C.T. (Third Semester) EXAMINATION, 2012
303 : ACCOMMODATION OPERATIONS—I
(2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any two questions from each section.
(ii) All questions carry equal marks.
(iii) Assume suitable data wherever necessary.
SECTION I
1. (a) Explain the following terms (any five) : [5]
(i) Contract cleaning
(ii) Dry rot
(iii) Dry-cleaning
(iv) Mister
(v) Thread count
(vi) Horticulture
(vii) Siberian room.
(b) Give characteristics of silk fibres. [3]
(c) Explain the importance of security department in a
hotel. [2]
2. (a) Explain the advantages and disadvantages for hiring a contractor
for Hotel laundry. [5]
P.T.O.
[4281]-303 2
(b) Give reasons for the following : [5]
(i) Flowers should be allowed to stand in water for 6-8 hours
before arrangement.
(ii) Linen is airred for some time before dispatching it in various
areas.
3. (a) Draw and explain a layout of an OPL of a 5 star hotel.
[6]
(b) What are the control measures for the followng pest : [4]
(i) Housefly
(ii) Cockroaches
SECTION II
4. (a) Explain the following terms (any five) : [5]
(i) Guest folio
(ii) House count
(iii) Heritage Hotel
(iv) Plus Position
(v) Charge privilege
(vi) Miscellaneous voucher
(b) Explain the various record keeping systems followed in a
hotel. [5]
5. (a) Explain the role and importance of a Hospitality desk in a
hotel. [5]
[4281]-303 3 P.T.O.
(b) Give the formulae for the following : [5]
(i) ARR
(ii) Double room occupancy
(iii) Foreign occupancy %
(iv) Cancellation %
(v) Room occupancy %.
6. (a) Draw and explain the following formats : [5]
(i) GHC
(ii) Discrepancy report.
(b) How will you handle the following situations : [5]
(i) Fire in a guest corridor
(ii) Unattended handbag in the lobby.

Share This