University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2012
106 : COMMUNICATION FUNDAMENTALS–I
(2008 PATTERN)
Time : Three Hours Maximum Marks : 70
N.B. :— (i) Question Nos. 1 and 5 are compulsory. Attempt any two
questions out of the remaining three from each Section.
(ii) Figures to the right indicate full marks.
(iii) Assume suitable data wherever applicable.
SECTION I
1. (a) Identify the five basic elements of Communication and explain
the communication process in the following situation (Draw flowchart)
: [5+5=10]
“From the Head Office of the Taj Group of Hotels, circulars
have been e-mailed to the GMs of all the Taj Hotels in the
country to improve security measures. The GMs have informed
about the steps taken”.
(b) With reference to Hotel operation, give any one example of
Diagonal Communication and explain it. [5]
2. What is body language ? Why is it important in communication ?
Explain with the help of any two aspects of body language giving
suitable examples. [5+5=10]
3. Based on the quotation you received from ABC Stores, place an order
for cutlery and crockery required for a newly opened 50 cover
restaurant. Assume suitable data. [10]
4. Write ten factors to be considered to plan and make an effective
presentation. [10]
SECTION II
5. (a) Hotel IBIS, Pune requires fresh Hotel Management graduates
to work in Trainee captains in their restaurant. Apply for the
post with Biodata. Assume suitable data. [5+5=10]
(b) With the help of suitable examples, explain any two barriers
of communication. [5]
6. What is the ‘Telephone Etiquette’ to be followed ?
(a) to transfer a call
(b) to keep a caller on hold. [5+5=10]
[4281]-106 3 P.T.O.
7. (a) As the HR Manager, draft a memo to an employee who regularly
come late to work. Assume suitable data. [5]
(b) Write a notice informing all employees of the hotel about
the First Anniversary Celebration soon to be held in the
hotel. [5]
8. What is listening ? What guidelines should be followed to develop
good listening skills ? [10]
B.H.M.C.T. (First Semester) EXAMINATION, 2012
106 : COMMUNICATION FUNDAMENTALS–I
(2008 PATTERN)
Time : Three Hours Maximum Marks : 70
N.B. :— (i) Question Nos. 1 and 5 are compulsory. Attempt any two
questions out of the remaining three from each Section.
(ii) Figures to the right indicate full marks.
(iii) Assume suitable data wherever applicable.
SECTION I
1. (a) Identify the five basic elements of Communication and explain
the communication process in the following situation (Draw flowchart)
: [5+5=10]
“From the Head Office of the Taj Group of Hotels, circulars
have been e-mailed to the GMs of all the Taj Hotels in the
country to improve security measures. The GMs have informed
about the steps taken”.
(b) With reference to Hotel operation, give any one example of
Diagonal Communication and explain it. [5]
2. What is body language ? Why is it important in communication ?
Explain with the help of any two aspects of body language giving
suitable examples. [5+5=10]
3. Based on the quotation you received from ABC Stores, place an order
for cutlery and crockery required for a newly opened 50 cover
restaurant. Assume suitable data. [10]
4. Write ten factors to be considered to plan and make an effective
presentation. [10]
SECTION II
5. (a) Hotel IBIS, Pune requires fresh Hotel Management graduates
to work in Trainee captains in their restaurant. Apply for the
post with Biodata. Assume suitable data. [5+5=10]
(b) With the help of suitable examples, explain any two barriers
of communication. [5]
6. What is the ‘Telephone Etiquette’ to be followed ?
(a) to transfer a call
(b) to keep a caller on hold. [5+5=10]
[4281]-106 3 P.T.O.
7. (a) As the HR Manager, draft a memo to an employee who regularly
come late to work. Assume suitable data. [5]
(b) Write a notice informing all employees of the hotel about
the First Anniversary Celebration soon to be held in the
hotel. [5]
8. What is listening ? What guidelines should be followed to develop
good listening skills ? [10]
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