University Of Pune Question Paper,2012 Question Paper,BASIC ROOMS DIVISION,B. Sc. (Hospitality Studies) (Semester - I)

University Of Pune Question Paper
B.  Sc.  (Hospitality  Studies)  (Semester - I)  Examination  -  2012
BASIC  ROOMS  DIVISION
(New  2008  Pattern)
Time  :  2  Hours] [Max.  Marks  :  40
Instructions :
(1) Attempt any two from each section.
(2) All questions carry equal marks.
(3) Draw neat diagrams / charts wherever necessary.
SECTION - I
Q.1) Explain the following terms : (Any  Ten) [10]
(1) Maid’s Cart
(2) DND
(3) Job Description
(4) Twin Room
(5) Cabana
(6) Vacuum Cleaner
(7) V
(8) Dutch Wife
(9) Sani Bin
(10) Front Areas
(11) Lost and Found Section
[4283]-103 1 P.T.O.
Seat
No.
Q.2) (A) Explain Co-ordination of House-keeping with the following
departments : [05]
(a) Front Office
(b) Maintenance
(B) Where are the following supplies placed in guest room ? [05]
(a) Match Box
(b) Soap
(c) Bible
(d) DND Card
(e) Laundry Bag
Q.3) (A) Explain the responsibilities of Public Area Supervisor and GRA
in Hotel. [05]
(B) Write short notes : (Any  Two) [05]
(a) Cleaning Agents Selection Criteria
(b) Functions of House-keeping
(c) Job Specification
SECTION - II
Q.4) Explain the following terms : (Any  Ten) [10]
(1) Blacklist
(2) MAP
(3) Departure
(4) Pent House
(5) FIT
(6) Crib Rate
(7) Skipper
(8) Resort
(9) Paging
(10) Master Key
(11) Mail and Message Rack
[4283]-103 2 Contd.
Q.5) (A) Define Hotel. Draw a layout of Front Office Department. [05]
(B) Explain the role and importance of Concierge in Front Desk. [05]
Q.6) (A) Explain different types of Room Rates offered by Hotel. [05]
(B) Draw the organisational chart of a Large Hotel for Front Office
Department.

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