103 : HOUSE-KEEPING OPERATIONS–I,B.H.M.C.T. (First Semester),2010 Question Paper,University Of Pune Question Paper

University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2010
103 : HOUSE-KEEPING OPERATIONS–I
(2005 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) All questions carry equal marks.
(ii) Answer any Four questions out of six.
1. (A) Explain the importance of House-keeping department in guest
satisfaction. [5]
(B) Write a brief note on the importance and location of ‘Maids
Room’. [5]
2. (A) Give the functions of ‘Linen Room’ and ‘Horticulture’ sections
of House-keeping. [5]
(B) Explain the coordination of House-keeping with : [5]
(1) Engineering
(2) Purchase department.
3. (A) Explain the terms (any five) : [5]
(1) Cabana
(2) Presidential suite
(3) Efficiency room
(4) Dustette
(5) Dutchwife
(6) Floor pantry
(B) Name the cleaning agent used for : [3]
(1) EPNS cutlery
(2) Corridor
(3) Window glass
(C) Give two attributes of House-keeping staff. [2]
4. (A) Classify cleaning equipments and give examples. [5]
(B) Give important points in selection of cleaning agents. [5]
5. (A) Write briefly about the types of keys used in hotels. [5]
(B) List down the following supplies : [5]
(1) Bathroom supplies
(2) Wardrobe
(3) Writing table
(4) Coffee table.
6. (A) Explain duties of the following staff members : [5]
(1) Floor supervisor
(2) Public area attendant
(B) Give the job description of Executive House-keeper. [5]

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