104 : FRONT OFFICE OPERATION–I,University Of Pune Question Paper,2010 Question Paper,B.H.M.C.T. (First Semester)

University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2010
104 : FRONT OFFICE OPERATION–I
(NEW 2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any Four questions.
(ii) All questions carry equal marks.
1. (a) Explain the following terms (any five) : [5]
(1) Resort
(2) Twin room
(3) Walk Inn
(4) Checkout
(5) Motel
(6) Registration
(7) Skipper.
(b) List down any five attributes of front office personnel. [5]
2. (a) Explain the following types of room (any five) : [5]
(1) Quad room
(2) Efficiency room
(3) Duplex room
(4) Twin room
(5) Cabana
(6) Suite room.
(b) Draw the layout of front office and explain any two
sections. [5]
3. (a) Explain the rules of the house to be followed by the staff at
the front office. [5]
(b) Explain the importance of key control and explain any two types
of keys. [5]
4. (a) Explain various sources and modes of reservation. [5]
(b) Draw the formats of any two of the following : [5]
(1) Booking Dairy
(2) Registration form
(3) Conventional chart
(4) Reservation form
5. Write notes on any four : [10]
(1) Meal Plans
(2) Black List
(3) Bell Desk
(4) Concierge
(5) Paging
(6) Computerised Reservation System.
6. Classify hotels on the basis of size, location, length of stay, facilities
and clientele. [10]

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