University Of Pune Question Paper
B.H.M.C.T. (First Semester) EXAMINATION, 2010
103 : HOUSEKEEPING OPERATION–I
(NEW 2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any Four questions out of six.
(ii) All questions carry equal marks.
1. Explain the following terms (any ten) : [10]
(1) Master key
(2) Chamois leather
(3) Dust sheet
(4) Job specification
(5) Scanty baggage
(6) Cabana
(7) Maid trolley
(8) Dust ette
(9) Sleep-out
(10) Efficiency room
(11) Dutch wife
(12) Duplex.
2. (a) Draw the layout of H.K. department of a five star hotel. List
out the various sections. [4]
(b) What are the essential attributes of H.K. staff ? [6]
3. (a) Write a job description of a linen room supervisor. [5]
(b) Explain the co-ordination of H.K. department with the following
departments : [5]
(i) Front office
(ii) Security
4. (a) What precautions will you take while storing cleaning
agents ? [6]
(b) What supplies and amenities will you place on vanity counter
and bed side table ? [4]
5. (a) What are different types of keys used in hotel industries ? [5]
(b) State, why housekeeping is known as backbone of hotel
industry. [5]
6. (a) Name and explain briefly any five types of container in housekeeping
department. [5]
(b) With the help of flow chart explain the steps involved in bed
making. [5]
B.H.M.C.T. (First Semester) EXAMINATION, 2010
103 : HOUSEKEEPING OPERATION–I
(NEW 2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any Four questions out of six.
(ii) All questions carry equal marks.
1. Explain the following terms (any ten) : [10]
(1) Master key
(2) Chamois leather
(3) Dust sheet
(4) Job specification
(5) Scanty baggage
(6) Cabana
(7) Maid trolley
(8) Dust ette
(9) Sleep-out
(10) Efficiency room
(11) Dutch wife
(12) Duplex.
2. (a) Draw the layout of H.K. department of a five star hotel. List
out the various sections. [4]
(b) What are the essential attributes of H.K. staff ? [6]
3. (a) Write a job description of a linen room supervisor. [5]
(b) Explain the co-ordination of H.K. department with the following
departments : [5]
(i) Front office
(ii) Security
4. (a) What precautions will you take while storing cleaning
agents ? [6]
(b) What supplies and amenities will you place on vanity counter
and bed side table ? [4]
5. (a) What are different types of keys used in hotel industries ? [5]
(b) State, why housekeeping is known as backbone of hotel
industry. [5]
6. (a) Name and explain briefly any five types of container in housekeeping
department. [5]
(b) With the help of flow chart explain the steps involved in bed
making. [5]
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