2010 Question Paper,ACCOMMODATION SERVICES,B. Sc. (Hospitality Studies) (Semester - III),University Of Pune Question Paper,

University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - III) Examination - 2010
ACCOMMODATION SERVICES
(Old 2005 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instruction :
Attempt any two questions from each section.
SECTION - I
Q.1) (A) Explain any two methods of Pricing a Contract ? [05]
(B) Explain prevention and control measures to be taken for : [05]
(a) Rodents
(b) Insects and Cockroaches
Q.2) (A) Explain role of Security in Guest/Employee Safety. [05]
(B) Give the weave and uses of : [05]
(a) Drill
(b) Damask
(c) Candlewick
(d) Satin
(e) Velvet
Q.3) (A) (a) Explain treatment of the following stains : [02]
(i) Mud
(ii) Blood
(b) What is the process of discarding Linen ? [03]
(B) What is Conditioning of Plants ? Suggest suitable Flower
Arrangement for the Conference Head Table and Front Office
Lobby. [05]
SECTION - II
Q.1) (A) Explain Management and City Accounts. [05]
(B) Give formulae for :
House Count and Double Occupany Percentage. What is
Credit Monitering. [2+3=05]
Q.2) (A) Draw and explain ‘Daily Report’ and ‘Discrepancy Report’. [05]
(B) Explain role of GRE in Repeat Business. [05]
Q.3) (A) Explain procedure for handling any Guest Complaint. [05]
(B) Explain the following terms : [05]
(a) Charge Privilege
(b) ARR
(c) Cash Sheet
(d) GHC
(e) Folio

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