Friday, December 11, 2015

2010 Question Paper,ROOMS DIVISION SERVICES,B. Sc. (Hospitality Studies) (Semester - II),University Of Pune Question Paper

University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - II) Examination - 2010
ROOMS DIVISION SERVICES
(Old 2005 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Solve any two questions from each section.
(2) All questions carry equal marks.
(3) Assume suitable data wherever necessary.
SECTION - I
Q.1) (A) Explain the following terms : (Any Five) [05]
(a) UR
(b) Hand Caddy
(c) Suite
(d) Daily Cleaning
(e) DND
(f) Houseman
(B) Explain procedure for daily cleaning of Banquet Hall. [05]
Q.2) (A) Explain Spring Cleaning Procedure for a Suite. [05]
(B) Explain various records maintained at the Control Desk. [05]
Q.3) Write short notes : [10]
(a) Second Service
(b) Rules of the Floor
(c) Key Card
(d) Lost and Found Register
SECTION - II
Q.4) (A) Explain the following terms : [05]
(a) SB
(b) Down Town Hotel
(c) Plus Position
(d) VIP
(e) Cancellation
(B) Explain procedure followed for arrival of a Group. [05]
Q.5) (A) Explain Conventional Chart with format. [05]
(B) What is Express Check-out ? [05]
Q.6) (A) What precautions you should take while handling a Traveller’s
Cheque ? [05]
(B) Write short notes : [05]
(a) Pre-arrival Procedure for FIT
(b) Safe Deposit Procedure

Duraimani

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