Sunday, December 13, 2015

2010 Question Paper,University Of Pune Question Paper,M. C. M. (Semester - IV),BUSINESS PROCESS OUTSOURCING,

December 13, 2015 Leave a Reply
University Of Pune Question Paper
M. C. M. (Semester - IV) Examination - 2010
BUSINESS PROCESS OUTSOURCING
(Old 2005 Pattern)
Time : 3 Hours] [Max. Marks : 70
Instructions :
(1) Solve any five questions.
(2) All questions carry equal marks.
Q.1) What is BPO ? Explain significance of BPO.
Q.2) Is statement made by President of USA going to change BPO scenario ?
Q.3) What are the opportunities in various sectors for BPO Service Provider ?
Q.4) Why is India choosen as the major hub for BPO Sector ? Explain.
Q.5) What are the models in BPO ? Explain any one model in detail.
Q.6) What is ITES ? State Role of ITES in India.
Q.7) Write short notes : (Any Two)
(a) Knowledge Process Outsourcing (KPO)
(b) Off-shore Outsourcing
(c) HR Outsourcing
(d) On-site and Off-site Outsourci
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