University Of Pune Question Paper
B.H.M.C.T. (Eighth Semester) EXAMINATION, 2010
801-C : SPECIALISED ACCOMMODATION
MANAGEMENT
(2005 PATTERN)
Time : Three Hours Maximum Marks : 70
N.B. :— (i) Question No. 1 is compulsory.
(ii) Attempt any five questions from Question No. 2 to
Question No. 7.
1. Explain the following terms in 50 words approx. (any five) : [10]
(1) Motion study
(2) Purchase specification
(3) Operating budget
(4) Ecotels
(5) Sales mix report
(6) Cross-training.
2. (a) Explain any three methods of monitoring performance in Rooms
division. [6]
(b) Explain the recruitment and selection process for Housekeeping
supervisors. [6]
3. (a) Explain the process of Revenue Budgeting for front
office. [6]
(b) What is recycling ? How is it practised in Housekeeping ?
[6]
4. Write short notes on (any three) : [12]
(1) Softwares used in hotels
(2) Yield Management
(3) Fixed Duty Rota
(4) Eco-friendly Room Amenities.
5. (a) Prepare the duty rota for room attendants for a 50-room hotel.
Assume suitable data and justify the same. [6]
(b) Explain Revenue and Sales Mix Report generated at front
office. [6]
6. (a) What are the measures to be adopted in reducing waste in
housekeeping ? [6]
(b) Explain the importance of disciplinary measures for smooth
functioning of the department. [6]
7. (a) Prepare a standard operating procedure for a occupied guest
room. [6]
(b) Explain any three methods of motivating employees in
Housekeeping. [6]
B.H.M.C.T. (Eighth Semester) EXAMINATION, 2010
801-C : SPECIALISED ACCOMMODATION
MANAGEMENT
(2005 PATTERN)
Time : Three Hours Maximum Marks : 70
N.B. :— (i) Question No. 1 is compulsory.
(ii) Attempt any five questions from Question No. 2 to
Question No. 7.
1. Explain the following terms in 50 words approx. (any five) : [10]
(1) Motion study
(2) Purchase specification
(3) Operating budget
(4) Ecotels
(5) Sales mix report
(6) Cross-training.
2. (a) Explain any three methods of monitoring performance in Rooms
division. [6]
(b) Explain the recruitment and selection process for Housekeeping
supervisors. [6]
3. (a) Explain the process of Revenue Budgeting for front
office. [6]
(b) What is recycling ? How is it practised in Housekeeping ?
[6]
4. Write short notes on (any three) : [12]
(1) Softwares used in hotels
(2) Yield Management
(3) Fixed Duty Rota
(4) Eco-friendly Room Amenities.
5. (a) Prepare the duty rota for room attendants for a 50-room hotel.
Assume suitable data and justify the same. [6]
(b) Explain Revenue and Sales Mix Report generated at front
office. [6]
6. (a) What are the measures to be adopted in reducing waste in
housekeeping ? [6]
(b) Explain the importance of disciplinary measures for smooth
functioning of the department. [6]
7. (a) Prepare a standard operating procedure for a occupied guest
room. [6]
(b) Explain any three methods of motivating employees in
Housekeeping. [6]
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