Annamalai University December Question Paper,B.Sc.(HOTEL MANAGEMENT AND TOURISM) : HUMAN RESOURCE MANAGEMENT

Annamalai University 2014 december question paper
B.Sc. DEGREE EXAMINATION December 2014
(HOTEL MANAGEMENT AND TOURISM)
(THIRD YEAR)
(PART-III)
320: HUMAN RESOURCE MANAGEMENT
Time: Three hours Maximum: 75 marks
 Answer any FIVE questions (5× 15=75)
1. a. List out the various challenges of personal manager in a hotel?
b. What are the functions of human resource management? Write briefly about it?
2. a. Draw a organisational structure of front office department of a 5 star hotel?
b. Write about man power planning of a large hotel?
3. a. Explain the following terms (i) job analysis (ii) Job description (iii) Job
specification.
b. What are the sources of recruitment? Describe the steps in recruitment and
selection.
4. a. Write job description for F & B manager of a 5 star hotel?
b. Write merit and demerits of internal and external recruitment.
5. a. What are the principles to be adopted by the management in order to make an
interview?
b. What are the different types of training?
6. a. Write about types of interview.
b. What is training? Write notes on (i) restibule training (ii) refresher training
(iii) remedial training
7. a. What do you mean by performance appraisal? Discuss its needs & importance
in an organisation.
b. What is meant by French benefit? What are French benefits offered to the
employees of an organisation?
8. a. Write principles involved in employee benefit programme.
b. Write notes on (i) Ranking method (ii) Paired comparison method.
9. a. Why employee welfare is considered as an important one in an organisation and
what are the benefits of welfare activities.
b. What do you understand by the term “Labour union”? Write types of union in an
organisation.
10. a. Explain (i) Lay-off (ii) VRS (iii) Job-rotation (iv) Unity of command.
b. What are the qualities needed to a personal manager of a 5 star hotel?
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