B. Sc. (Hospitality Studies) (Semester - I),University Of Pune Question Paper,2010 Question Paper,BASIC ROOMS DIVISION

University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - I) Examination - 2010
BASIC ROOMS DIVISION
(New 2008 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instructions :
(1) Attempt any two questions from each section.
(2) All questions carry equal marks.
SECTION - I
Q.1) Explain the following terms : (Any Ten) [10]
(1) Suite
(2) Druggets
(3) Squeezers
(4) Vacuum Cleaner
(5) O.O.O
(6) Double Room
(7) H.W.C.
(8) Detergent
(9) Scrubbing Machine
(10) Mini-bar
(11) Bleach
Q.2) (A) What are the responsibilities of Floor Supervisor and a Room
Attendant ? [05]
(B) What selection criteria are followed while choosing cleaning
equipments ? [05]
Q.3) (A) (a) List three areas each for Front of the house and Back of
the house. [03]
(b) Explain Repeat Business. [02]
(B) Draw Organisation Chart of the Housekeeping Department
in a large hotel. [05]
SECTION - II
Q.1) Explain the following terms : (Any Ten) [10]
(1) C.P.
(2) F.I.T.
(3) Corporate Rate
(4) Walk-in
(5) Motel
(6) Departure
(7) Black List
(8) Pent House
(9) Lanai
(10) Electronic Key
(11) Skipper
Q.2) (A) Define Hotel. Draw layout of the Front Office Department. [05]
(B) State duties and responsibilities of : [05]
(a) Receptionist
(b) Cashier
Q.3) (A) Write short notes : [06]
(a) Types of Rates
(b) Automated Equipments
(c) Key Control
(B) Define Paging and explain various Methods of Paging. [04]

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