Saturday, December 12, 2015

B. Sc. (Hospitality Studies) (Semester - V),University Of Pune Question Paper,ACCOMMODATION OPERATIONS - II,2010 Question Paper

University Of Pune Question Paper
B. Sc. (Hospitality Studies) (Semester - V) Examination - 2010
ACCOMMODATION OPERATIONS - II
(Old 2005 Pattern)
Time : 2 Hours] [Max. Marks : 40
Instruction :
Attempt any two questions from each section.
SECTION - I
Q.1) (A) Define the following : [05]
(a) Refurbishing
(b) Operating Budget
(c) ROL
(d) Snagging List
(e) Purchase Specification
(B) Explain any five factors considered for Redecoration. [05]
Q.2) (A) What information and data are required for planning Housekeeping
Departmental Budget ? [05]
(B) What is House-keeping Room Cost ? What are the elements of
this Cost ? [05]
Q.3) (A) Explain ‘Line’ and ‘Texture’ as elements of Interior Designing. [05]
(B) Draw and explain ‘Purchase Order’ with the help of a Flwochart.
Explain Purchase Procedure. [05]
SECTION - II
Q.1) (A) Explain Night Audit Process, highlighting main functions. [05]
(B) Explain Business related Marketing Techniques. [05]
Q.2) (A) Explain any two methods of calculating Room Rate. [05]
(B) What are the advantages of Forecasting for Front Office
Department ? [05]
Q.3) (A) Differentiate between : [05]
(a) Upselling and Cross Selling
(b) Refurbish and Redecoration
(B) What is Return Reservation ? How does it help hotel ? [05]
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