303 : ACCOMMODATION OPERATION–I,University Of Pune Question Paper,B.H.M.C.T. (Third Semester),2010 Question Paper

University Of Pune Question Paper
B.H.M.C.T. (Third Semester) EXAMINATION, 2010
303 : ACCOMMODATION OPERATION–I
(NEW 2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Attempt any two questions from each Section.
(ii) All questions carry equal marks.
(iii) Assume suitable data wherever necessary.
SECTION I
1. (a) Explain the following terms (any five) : [5]
(i) Thread count
(ii) Soiled linen
(iii) Par stock
(iv) Silver fish
(v) Yarn
(vi) Ikebana
(b) With the help of a flowchart explain Laundry process. [5]
2. (i) Give brand names of any four Laundry agents used in
Laundry. [3]
(ii) What are different types of flower arrangement ? [4]
(iii) What are advantages of cotton fabric ? [3]
P.T.O.
[3881]-303 2
3. (a) How will you treat the following stains (any five) : [5]
(i) Pan stain
(ii) Mud
(iii) Tea
(iv) Ink
(v) Blood
(vi) Chewing gum
(b) Write short notes on (any two) : [5]
(i) Contract cleaning
(ii) Classification of fabric
(iii) Role of security in hotel industry.
SECTION II
4. (a) Explain the following terms (any five) : [5]
(i) VPO
(ii) Cash sheet
(iii) Floor limit
(iv) City ledger
(v) Discrepancy report
(vi) Black list
(vii) Sleep-out
(b) Write a short note on functions and role of GRE. [5]
5. (a) What precaution to be taken while accepting credit card at the
time of check-in ? [6]
(b) Give the formula for the following (any two) : [4]
(i) ARR
(ii) Room occupancy %
(iii) House count
6. (a) Draw the following formats (any two) : [5]
(i) Guest history card
(ii) Room status report
(iii) Revenue report
(b) What precautions to be taken while handling guest complaint ? [5]

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