Friday, December 11, 2015

B.H.M.C.T. (Fourth Semester),2010 Question Paper,403 : ACCOMMODATION OPERATIONS–II,University Of Pune Question Paper

University Of Pune Question Paper
B.H.M.C.T. (Fourth Semester) EXAMINATION, 2010
403 : ACCOMMODATION OPERATIONS–II
(NEW 2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) All questions carry equal marks.
(ii) Attempt any two questions from each Sections.
Section I
1. (a) What is budget ? Explain different types of budget in Housekeeping
department. [5]
(b) Draw the format of snagging list and explain it in
brief. [5]
2. (a) Explain elements of design in detail. [5]
(b) How do you identify and select a supplier in hotels ? [5]
3. Explain the following terms (any five) : [10]
(i) Refurbishing
(ii) Housekeeping room cost
(iii) ROL
(iv) Redecoration
(v) Bin card
(vi) Capital budget.
SECTION II
4. (a) Explain various sales tools used in hotels. [5]
(b) What is the role of Night auditor in hotel ? [5]
5. (a) Explain the rule of thumb approach for establishing room
rate. [5]
(b) Explain the following terms (any five) : [5]
(i) Forecast farm
(ii) Repeat guests
(iii) Upselling
(iv) Return reservation
(v) No show
(vi) Night audit.
6. (a) Write a short note on offering alternatives. [5]
(b) What is 10 day forecast ? Explain with the help of
format. [5]

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