University Of Pune Question Paper
M. C. M. (Semester - IV) Examination - 2010
SOFT SKILLS
(New 2008 Pattern)
Time : 3 Hours] [Max. Marks : 70
Instructions :
(1) Q. 1 is compulsory.
(2) Out of remaining attempt any three questions.
(3) Figures in the brackets indicate marks to the questions.
Q.1) (A) Define Communication. Explain Process of Communication
with the help of block diagram. [15]
(B) Describe Layout of a Business Letter with suitable example. [10]
Q.2) Write an Application Letter along with C.V. in response to an
advertisement that has appeared in The Economic Times of the 15th
April, 2010. Details are as under :
Name of the Applicant : Ashutosh Jadhav
Company : Zensar Technologies Ltd.
Zensar Knowledge Park, Plot 4, MIDC,
Kharadi, Off Nagar Road,
Pune - 411 014
Post : Software Engineer
Job Location : Pune
Educational Qualifications : MCM / MCA / BE / B Tech /
MS in Computer Science
Domain : Investment Banking,
Telecommunication, Retail [15]
Q.3) The students of your MCM class have visited WIPRO at Rajeev Gandhi
InfoTech Park, Hinjewadi as a part of field study. Prepare a report
of your observations and findings to the Director, Knowledge
Institute of Management, Pune. [15]
Q.4) (A) What are the essential factors of an effective Telephonic
Communication ? [08]
(B) Explain in brief the difference between a Letter and a Memo ?
As an HR Head, you are planning to finalise Training Calendar
for the year 2010-11. As such you want to ascertain from various
departmental heads the training requirements of their staff. Draft
a suitable Memo. [07]
Q.5) What are the essential features of Effective Business Presentation ?
Explain various Modes of Business Presentation. [15]
Q.6) Write short notes on any three of the following : [15]
(a) Rapid Reading
(b) Barriers in Communication
(c) Agenda and Minutes of a Meeting
(d) Importance of Time Management
(e) Goal Setting
M. C. M. (Semester - IV) Examination - 2010
SOFT SKILLS
(New 2008 Pattern)
Time : 3 Hours] [Max. Marks : 70
Instructions :
(1) Q. 1 is compulsory.
(2) Out of remaining attempt any three questions.
(3) Figures in the brackets indicate marks to the questions.
Q.1) (A) Define Communication. Explain Process of Communication
with the help of block diagram. [15]
(B) Describe Layout of a Business Letter with suitable example. [10]
Q.2) Write an Application Letter along with C.V. in response to an
advertisement that has appeared in The Economic Times of the 15th
April, 2010. Details are as under :
Name of the Applicant : Ashutosh Jadhav
Company : Zensar Technologies Ltd.
Zensar Knowledge Park, Plot 4, MIDC,
Kharadi, Off Nagar Road,
Pune - 411 014
Post : Software Engineer
Job Location : Pune
Educational Qualifications : MCM / MCA / BE / B Tech /
MS in Computer Science
Domain : Investment Banking,
Telecommunication, Retail [15]
Q.3) The students of your MCM class have visited WIPRO at Rajeev Gandhi
InfoTech Park, Hinjewadi as a part of field study. Prepare a report
of your observations and findings to the Director, Knowledge
Institute of Management, Pune. [15]
Q.4) (A) What are the essential factors of an effective Telephonic
Communication ? [08]
(B) Explain in brief the difference between a Letter and a Memo ?
As an HR Head, you are planning to finalise Training Calendar
for the year 2010-11. As such you want to ascertain from various
departmental heads the training requirements of their staff. Draft
a suitable Memo. [07]
Q.5) What are the essential features of Effective Business Presentation ?
Explain various Modes of Business Presentation. [15]
Q.6) Write short notes on any three of the following : [15]
(a) Rapid Reading
(b) Barriers in Communication
(c) Agenda and Minutes of a Meeting
(d) Importance of Time Management
(e) Goal Setting
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