University Of Pune Question Paper,2010 Question Paper,204 : FRONT OFFICE OPERATIONS–II,B.H.M.C.T. (Second Semester)

University Of Pune Question Paper
B.H.M.C.T. (Second Semester) EXAMINATION, 2010
204 : FRONT OFFICE OPERATIONS–II
(NEW 2008 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) Solve any four questions.
(ii) All questions carry equal marks.
(iii) Draw suitable formats wherever necessary.
1. Explain the following terms (any ten) : [10]
(1) Understay
(2) Guaranteed reservation
(3) Lead time
(4) ECO
(5) SPATT
(6) SIT
(7) Due in
(8) PIA
(9) Hotel register
(10) FRRO
(11) GDS
(12) Bermuda plan
2. (a) Explain the prearrival procedure for a VIP guest. [5]
(b) Explain the procedure for express checkout of a guest. [5]
3. (a) Explain the arrival procedure for a guest with guaranteed
reservation. [5]
(b) Explain step by step procedure for the following : [5]
(1) Room change
(2) Safe deposit.
4. (a) Explain the rules followed for customs and foreign exchange. [5]
(b) What is the importance of travel agent to hotel industry ? [5]
5. (a) Explain the activities carried out at cashier’s desk during guest
checkout. [5]
(b) How would you settle guest’s bill using traveller’s cheque ? [5]
6. (a) “Credit card is the safest method of bill settlement.” Explain. [5]
(b) What is the function of passport ? Explain the types of
passport. [5]

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