Thursday, December 10, 2015

University Of Pune Question Paper,204 : FRONT OFFICE OPERATIONS–II,BHMCT (Second Semester),2010 Question Paper

University Of Pune Question Paper
BHMCT (Second Semester) EXAMINATION, 2010
204 : FRONT OFFICE OPERATIONS–II
(OLD 2005 PATTERN)
Time : Two Hours Maximum Marks : 40
N.B. :— (i) All questions carry equal marks.
(ii) Attempt any four questions out of six.
1. (a) Explain the following terms (any five) : [5]
(i) VISA
(ii) Notification slip
(iii) FIT
(iv) Encashment certificate
(v) FIT
(vi) Walk-in.
(b) Differentiate between (any two) : [5]
(i) Gate checkout and Express checkout
(ii) Traveller’s cheque and Personal cheque
(iii) VIP and CIP.
2. Explain the procedure for the following : [10]
(i) A guest would like to change the room
(ii) A VIP guest is expected to arrive.
3. (a) Explain the arrival procedure for a corporate group. [5]
(b) How is check in procedure different for a guest with guaranteed
reservation and walk-in. [5]
4. Explain any five tasks performed by : [10]
(i) Cashier
(ii) Bell desk
5. (a) List any five methods of settling Guest accounts. [5]
(b) Write the precautions to be taken for handling : [5]
(i) BTC (Corporate Guest)
(ii) Credit cards.
6. (a) What is a Passport ? Write any four details mentioned in a
Passport. [5]
(b) Explain different types of registration. [5]

Duraimani

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