Monday, January 3, 2022

Dr.A.P.J.Abdul Kalam University BBA VI SEM Total Quality Management [BBA601T] Aug-Sep 2020 Question Paper

Dr.A.P.J.Abdul Kalam University Old Question Papers

Bachelor of Business Administration

Sixth Semester Main Examination, Aug-Sep 2020

Total Quality Management [BBA601T]

Time: 3:00 Hrs. Max Marks 80

Note : Attempt any five questions.

All question carry equal marks.

Q.1 “The only way to win global competition is quality of products/ services.” Justify with examples.

Q.2 What do you understand by total quality management (TQM)? Explain Demins philosophy.

Q.3 What do you understand by Kaizen? Explain various techniques of implementation of Kaizen.

Q.4 What are the different elements of TQM and state guidelines for successful implementation of TQM?

Q.5 Define briefly ISO-9000 series standards and explain different clauses in ISO-9000 Model.

Q.6 What do you understand by quality function deployment (QFD)? Explain QFD process.

Q.7 Explain the Balridge award evaluation process.

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