Gauhati University MBA 1st Semester Management Process 2019 Question Paper

Total number of printed pages-4 

2019 

MANAGEMENT PROCESS 

Paper : DFM-01 

Full Marks : 100 

Time : Three hours 

The figures in the margin indicate full marks for the questions. 

New Students need not attempt Question No. 2. 

1. Describe whether management is science or arts. 5 

2. Answer any four from the following : 5x4=20 

(a) What do you mean by Social Responsibility of business ? Put forward your arguments for social responsibility. 

(b) Differentiate clearly between the external and internal components of environment in context of a business organisation. 

(c) What are the points of distinction between long-range planning and shortrange planning ? 

(d) What are the characteristics of formal organisation ? 

(e) What do you mean by attitude ? Discuss how attitudes are formed. 

U) What is the difference between perception and sensation ? 

(g) "Decentralization is not necessarily good, nor is centralization necessarily bad". Discuss. 

3. Answer any three from the following : 10x3=30 

(a) What are the various levels in management ? What are the important management skills required at different levels ? Explain in brief. 

(b) What is planning ? Explain the purpose and principles of planning. Explain the steps involved in planning. 

(c) How can an organisation be benefitted by introduction of MBO ? State the causes for which MBO may fail. 

(d) Discuss in brief, the characteristics, advantages and limitations of a matrix organisation.

(e) What are the common barriers to communication ? How can they be overcome ? 

4. Answer any three questions from the following : 3x15=45 

(a) What are the basic types of organizational structures ? Briefly describe each type. 

(b) What do you mean by line and staff authority ? Discuss the causes of conflict between line manager and staff managers. What steps should be taken to minimize the conflict between the two ? 

(c) Compare and contrast Maslow's Need Hierarchy theory with Herzberg's Two factor theory of motivation. 

(d) Define Stress. What are the various causes and consequences of stress ? 

(e) Write short notes on the following: 

(1) Job Burnout 

(2) Vroom's Expectancy theory 

(3) Importance of values in an organization. 

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