Dr. A.P.J. Abdul Kalam University
Bachelor of Business Administration
Sixth Semester Main Examination, June-2021
Total Quality Management [BBA601T]
Time: 3:00 Hrs. Max Marks 80
Note: Attempt any five questions.
All question carry equal marks.
Q.1 Explain Total Quality Management (TQM)? Elaborate Demins Philosophy.
Q.2 What do you know about Kaizen? Explain various techniques of implementation of
Kaizen.
Q.3 What are the different elements of TQM and state guidelines fir successful
implementation of TQM.
Q.4 Define briefly ISO-9000 series standards and explain different clauses in ISO-9000
Model?
Q.5 What do you understand by quality function deployment (QFD)? Explain QFD process.
Q.6 Explain the Baldrige Award Evaluation process.
Q.7 “The only way to win global competition is Quality of products/ services’ Justify with
example.
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