Tuesday, February 7, 2023

Dr. A.P.J. Abdul Kalam University MBA IV Sem Business Process Transformation [MBA404H] June 2021 Question Paper

Dr. A.P.J. Abdul Kalam University

Master of Business Administration

Fourth Semester Main Examination, June-2021

Business Process Transformation [MBA404H]

Time: 3:00 Max Marks 80

Note : Attempt any five questions.

All question carry equal marks.

Q.1 "Conflict management is the process of generating new ideas. Discuss

the statement in the light theories of conflict.

Q.2 How are ISO 9000 standards different from ISO 14000?

Q.3 Why do employers resist change in organization? What role does a

HR manager play in overcoming such resistance?

Q.4 What are the different tools and techniques of TQM?

Q.5 Mention difference between training and development and discuss

latest methods of training.

Q.6 Discuss the various techniques of innovation and creativity as

essential tool for success of an organization.

Q.7 How ISO 9000 and ISO 14000 does helps in process, implementation

and obtaining certification in an organization.

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